Experience the Fresh Start Difference
The Isle of Man's premier choice for domestic and office cleaning. Bringing 30+ years of immaculate standards to your doorstep.
Fully Insured
Comprehensive Public Liability coverage. We treat your property with the utmost respect and protection for your peace of mind.
Bespoke Service
Tailored cleaning plans for homes, offices, and end-of-tenancy. We don't believe in one-size-fits-all solutions.
Trusted Experience
Led by Karen Bourner, bringing over 30 years of local experience. We are a family-run business that cares.
What Our Clients Say
"Karen transformed our office. Professional, reliable, and simply doesn't miss a spot. Highly recommended for any Douglas business."
- Sarah J., Douglas
"Karen has been looking after my mother's house for years. It's not just the cleaning; it's the kindness and patience she shows."
- Michael T., Onchan
"We needed a deep clean before handing back our rental keys. Karen did an amazing job and we got our full deposit back. Thank you!"
- K. Family
About Us
A family business built on decades of care, trust, and hard work.
The Heart of Fresh Start
At the heart of Fresh Start Cleaning is Karen Bourner — the driving force behind every job we take on. Karen manages the day-to-day operations and leads our team with the same warmth and professionalism she has brought to every role throughout her career. Alongside her, Martyn handles the administration and technology side of the business, ensuring everything runs smoothly behind the scenes.
Together, they have built Fresh Start Cleaning into what it is today: a fully registered Limited Company with the accountability of a professional organisation and the personal touch of a family business that genuinely cares about the people it serves.
"We don't just clean homes — we care for them, and for the people who live in them."
Karen Bourner
30+ Years Experience
A Career Built on Caring
Karen's story is one of genuine dedication to people — long before Fresh Start Cleaning existed.
Where It All Began
Over 30 years ago, Karen began her career with the Isle of Man's home help service — visiting elderly residents in their own homes, providing the kind of attentive, dignified support that makes a real difference to people's lives. That foundation of compassion and care has never left her.
A Wealth of Experience
Over the years Karen built a broad range of experience across residential care homes, guest houses, hotels and schools — taking on caring and cleaning roles that required both skill and sensitivity. Every environment taught her something new about the standards that clients and customers truly deserve.
12 Years of Business
For over 12 years, Karen worked independently as a cleaner across the Island — building lasting relationships with elderly clients in their own homes, busy young professionals, young families, and the occasional small office contract. Her reputation grew entirely through word of mouth and the trust of the people she worked for.
The Next Chapter
With the support of her family team, Karen has taken the natural next step — incorporating Fresh Start Cleaning (IOM) as a Limited Company. This move wasn't about changing what made the business special; it was about giving it the structure to grow. As a limited company, we can expand our team, take on more clients, and meet the evolving needs of households and businesses across the Isle of Man — while never losing the personal service and genuine care that has always set us apart.
Our Promise to You
The Fresh Start Feeling
There's nothing quite like coming home to a space that feels truly clean — a home that feels lighter, fresher, and entirely yours again. That feeling is what we work for. Every visit, every client, every home. That's the Fresh Start Feeling, and it's what Karen has been giving people for over three decades.
Services & Pricing
Transparent hourly pricing for homes, offices and everything in between
Three tiers to suit your home
From regular upkeep to a full top-to-bottom reset — all at a simple £25 / hour. Choose the depth your home needs, and we'll help you pick if you're unsure.
Standard Clean
Regular upkeep to keep your home fresh
£25 / hour
Weekly, fortnightly or one-off
What's included
- All floors vacuumed & mopped
- Surfaces dusted, mirrors & glass cleaned
- Kitchen worktops, sink, hob & splashback sanitised
- Bathrooms cleaned & sanitised
- High-touch points wiped, bins re-lined
Best for: maintaining an already-cared-for home.
Standard Plus
A deeper refresh that restores every room
£25 / hour
Typically 5–5½ hrs, one cleaner
Everything in Standard, plus
- Inside windows, frames & sills
- All skirting boards, doors & frames washed
- High-level dusting & cobwebs removed
- Switches, sockets & radiators cleaned
- Light limescale wiped, shower screen detailed
Best for: a home that needs more than upkeep, but not a full reset.
Deep Clean
A thorough, top-to-bottom reset
£25 / hour
Typically 8–9 hrs, usually a 2-cleaner team
Everything in Standard Plus, plus
- Behind & under movable appliances & furniture
- Heavy limescale descaled
- Grout scrubbed & surface mould treated
- Tiles & splashbacks fully degreased, full tile wash
Best for: spring cleans, moving in or out, or a first clean before regular visits begin.
We clean all accessible areas and work around furniture rather than moving heavy items. Where possible we use your own vacuum and mop (happy to bring our own by prior arrangement).
Add these to any clean
Optional extras — each adds a little time, which we account for when you book.
Oven Clean
A full interior oven clean, inside and out.
Bed Linen Change
Fresh bed linen taken off and put on.
Inside Appliances
Inside the fridge/freezer, microwave & small appliances.
Other extras — inside cupboards, wardrobes and drawers (where emptied), and ironing — are available on request.
Not sure which clean you need? Try our quote builder, or ask us — we'll guide you to the right one.
Other services
Specialist and commercial cleaning across the Isle of Man.
Oven Clean
A full interior and exterior oven clean — single, double or Aga, whatever the condition. Available as a standalone job or as an add-on to any clean.
End of Tenancy
A thorough move-out clean to hand the keys back with confidence — oven and white goods included, ready for inspection.
Specialist & Post-Renovation
Post-renovation and builders' cleans, intensive dust removal, and other one-off specialist jobs. Every project is different, so we price on assessment.
Office & Commercial
Workplace hygiene for offices and commercial spaces — desks, communal areas, kitchenettes and sanitisation, on a schedule that suits you.
BICSc-certified Fully insured (PLI/ELI) Family-run Isle of Man business
Note: A surcharge applies for services booked on Bank Holidays.
Exclusive Offers & Deals
Save more on your cleaning services
New Customer Offer
20% OFF
Your First Clean
Discount Code
FRESH20
To Qualify:
- Book 2 or more cleans of any type
- Discount applies to first clean only
- Works with all service types: Standard, Deep, EOT, Oven, etc.
Example: Book a domestic clean + EOT clean. Get 20% off your domestic clean.
Referral Reward
10% OFF
For You & Your Friend
Referral Code
REFER10
How It Works:
-
1You refer a friend to Fresh Start Cleaning
-
2They book a cleaning service and it completes
-
3Both get 10% off your next booked clean
Perfect for: Existing customers & friends who haven't used us before
Terms & Conditions
FRESH20 Offer: Valid for new customers only. Must book a minimum of 2 cleaning services (of any type) in a single booking. Discount applies to the first service scheduled. Cannot be combined with other offers.
REFER10 Offer: Available to existing and new customers. The referee must complete at least one cleaning service before the referrer can claim their 10% discount. Both parties receive 10% off their next booked clean. Cannot be combined with other promotional discounts. Limit one referral discount per customer per month.
Offers valid from April 2026 onwards, subject to change. Please contact us for more details.
Ready to Save?
Book your cleaning service today and start enjoying these exclusive offers.
Careers
Grow with Fresh Start Cleaning
Experienced Cleaner / Team Leader
Looking to take the next step in your cleaning career? We're after an experienced cleaner ready to move into a Team Leader role — supervising a small team and taking ownership of standards on site. Suited to someone with solid domestic cleaning experience who has previously led or supervised a team, or is ready to.
Previous supervisory/team leader experience preferred
Cleaning Operatives (x2)
We recently advertised for two cleaners to join our team — full-time or part-time — and the application window for these positions has now closed. Thank you to everyone who applied.
📣 We expect to be hiring again later in 2026. Stay tuned — follow us or check back here for updates.
Your Career Pathway
Junior Cleaner
Entry level position. Full in-house training provided.
BICSc Level 1/2
Professional certification arranged by us.
PAY RISE UNLOCKED
Experienced
Mastery of domestic and commercial standards.
Specialist
Specialise in specific areas (e.g. Deep Clean/Bio).
BONUS PAY ELIGIBLE
Certification Matters
At Fresh Start, we believe in cleaning as a skilled profession. That is why we offer our staff the opportunity to gain certification from the British Institute of Cleaning Science (BICSc).
This isn't just a certificate; it's a guarantee of quality for our clients and a career milestone for you. Certified staff attract a higher rate of pay as an incentive for their dedication to professional standards.
Contact Us
Ready for a fresh start?
Get in Touch
Registered Office
12 Mona Street
Douglas, Isle of Man
IM1 2QD
Phone
07624 222052Enquiry / Application
Thank you — we'll be in touch!
Your enquiry has been received. Karen or Martyn will get back to you as soon as possible.